TERMS & CONDITIONS
1. Purpose of Sports Nutrition Coaching
I understand that the primary purpose of sports nutrition coaching is to provide guidance and support in optimizing my nutritional intake to enhance my overall athletic performance, energy levels, and overall well-being.
2. Scope of Services
I acknowledge that the sports nutrition coaching services may include, but are not limited to, personalized dietary assessments, nutritional guidance, example meal planning, and ongoing support and communication with a designated coach. NFE will not provide guidance outside their scope of practice where such guidance is required the client will be referred to an appropriately qualified professional.
3. Privacy
a. Information will be gathered via note-taking during our online consultations. NFE will conduct the consultation from the privacy of office space with a closed door so personal client information cannot be overheard.
b. Clients are recommended to join the consultation from a private location.
c. Payment information will only be requested if both parties are happy it is safe to do so.
4. Health Information Disclosure
I agree to provide accurate and truthful information about my health status, medical history, dietary habits, and any other relevant details. I understand that this information is crucial for the development of a personalised nutrition plan.
5. Professional Relationship
I understand that the sports nutrition coaching relationship is educational and advisory. The coach is not a licensed healthcare professional, and the coaching services provided are not a substitute for medical advice, diagnosis, or treatment.
6. Confidentiality
a. I acknowledge that all information shared during the coaching sessions, including personal and health-related details, will be kept confidential by the Company and will be stored on password-protected software. However, I understand that there are limits to confidentiality, and the coach may need to breach confidentiality if there is a risk of harm to myself or others. I understand that I can access my data at any point.
b. If your consultation was recorded for NFE reflective practise, and NFE wishes to take a snippet of the consultation to use for marketing purposes, NFE will send you the video to check you are happy for the video to be posted. You have the right to say no to this request.
7. Assumption of Risks and “Increase Your Energy” Guarantee
I am aware that there are inherent risks associated with making changes to my diet and nutritional habits. I understand that the Company will take reasonable steps to provide safe and evidence-based guidance, but I acknowledge that results may vary. I understand the terms associated with the “increase your energy” guarantee.
7.1 Money-Back Guarantee
NFE is confident in the effectiveness of its coaching program. If, after diligently following the provided coaching guidelines for the entire 18-week duration, a participant does not experience an increase in energy levels, NFE offers a money-back guarantee.
7.2 Guarantee Eligibility
To be eligible for the money-back guarantee, participants must meet the following criteria:
a. Enroll and complete the full 18-week "Performance Acclerator" coaching program.
b. Adhere to the personalized nutritional guidelines and recommendations
provided by NFE in each of the 10 consultations throughout the entire program.
c. If, after completing the 18-week program, the participant does not experience an increase in energy levels, they are eligible for a full refund.
7.3 Refund Process
a. Participants seeking a refund must submit a written request within 30 days of completing the 18-week program. The request should include details of their adherence to the program guidelines and any concerns raised during the coaching period.
b. NFE will review the participant's request and may request additional information or clarification if necessary. A Zoom call will be booked to discuss the participant’s request.
c. If NFE determines that the participant has met all eligibility criteria and has not experienced an increase in energy levels, a full refund will be issued within 14 days of the approval.
7.4 Exclusions
The money-back guarantee does not apply under the following circumstances:
a. Participant failure to adhere to the program guidelines and recommendations.
b. Pre-existing medical conditions affecting energy levels that are not disclosed to NFE at the time of enrollment.
c. Changes in medication or medical treatment during the coaching period that may impact energy levels.d. Instances of non-compliance with the Terms outlined herein.
7.5 Miscellaneous
a. NFE reserves the right to modify or terminate the "Increase Your Energy" coaching program or these Terms at any time.
b. Participants are responsible for providing accurate and up-to-date information about their health, dietary habits, and any other relevant details.
c. These Terms and any dispute arising from or related to them shall be governed by and construed in accordance with the laws of England & Wales
8. Payment and Refund Policy
I agree to comply with the payment terms outlined by the Company. a. Payments will be taken via STRIPE during an online call and instalments will be agreed upon at the discretion of NFE. b. I am aware of the refund policies associated with the “Increase your Energy” guarantee and will adhere to the terms and conditions specified.
9. Cancelations and missed Appointments
a. Rescheduling links are provided on reminder emails 7 days and 1 day before the appointment. Clients are required to let NFE know if they cannot attend the appointment either via rescheduling via these links or by email. Email: james@nutritionforenergy.co.uk
b. A reschedule within 2 hours’ notice or a no-show will attract a rebooking fee of £30 unless there are exceptional circumstances. The £30 charge will be applied directly to the client’s payment card.
c. A booking will be considered a no-show 15 minutes into the appointment start time and will attract the rebooking fee.d. A later start can be considered but be advised that the consultation will still end on the original booked time slot.
10. Communication and Feedback
I understand that regular communication with my coach is essential for the success of the coaching program. I agree to provide feedback, participate actively in coaching sessions, and inform my coach of any challenges or concerns that may arise during the program.
11. Agreement to Terms
By ticking the block, I acknowledge that I have read, understood, and agree to the terms and conditions outlined in this Informed Consent for Sports Nutrition Coaching. I also acknowledge that I have had the opportunity to ask questions and seek clarification regarding any aspect of the coaching services.
